Shipping & Delivery

WHERE DO WE SHIP?

Currently we ship within the United States and Canada. 

WHEN CAN YOU EXPECT TO RECEIVE YOUR ORDER?

You can expect to receive your order within 6-10 business days* after it is placed.  For orders containing personalized items, please allow 3 additional business days.  Please be mindful of the stated time frame and plan accordingly to ensure that you receive your order in time for your event.  

Shipping notification with tracking details will be emailed to you as your order leaves our facility.

SIGNATURE REQUIRED FOR DELIVERY

To ensure the security of your package, Fedex will require a signature to complete the delivery process. FedEx will attempt to deliver the package once. If the delivery is not successful, FedEx will leave a door tag with instructions for pick up at the nearest depot. Fedex will hold your package for pick up at their nearest depot for 5 days. Help make sure your delivery goes smoothly by sending your package to an address where someone that you trust will be available to sign. Thank you.

 U.S. & CANADA SHIPPING RATES*

  Up to 24.99 11.95
  $25.00 - 49.99 13.95
  $50.00 - 99.99 15.95
  $100 - 149.99 16.95
  $150 - 199.99 17.95
  $200 - 249.99 19.95
  $250 - 299.99 21.95
  $300 - 349.99 26.95
  $350 - 499.99 34.95
  Over $500 41.95

 

* PLEASE NOTE:

  1. Business days are Monday - Friday (excluding holidays).
  2. U.S. Shipments: Rates above apply to the 48 contiguous United States.  Shipments to Alaska and Hawaii will incur an additional fee of $20.00
  3. CANADIAN Shipments: Orders shipped to Newfoundland and Labrador will incur an additional fee of $15.00.  Orders shipped to Nunavut, NWT and Yukon will incur an additional fee of $20.00
  4. Extremely heavy or bulky shipments may incur additional shipping charges.  In this rare instance, we will notify you as promptly as possible.
  5. During periods of high demand (busy season or promotion), items may become unavailable unexpectedly.  Should this occur, we will contact you as soon as possible so that you may choose to either wait until the item returns to stock or request a refund.

SHIPPING TO PO & APO BOXES

Unfortunately, we're unable to ship to PO or APO boxes.  Please provide a physical address when placing your order.

MODIFICATION & CANCELLATION OF ORDERS

We strive to ship orders as quickly as possible therefore once an order is in the production stage, we are unable to accommodate changes, additions or cancellations. 

Once an order has shipped, it is essential that you DO NOT refuse delivery from the shipping courier.  If delivery is refused, we will have to deduct return shipping charges from your refund as the courier will charge us for returning the package to us.  Please accept delivery of the package and contact us per our Return Policy.

GIFT BASKET SHIPMENT

We offer FREE ground shipping to the contiguous United States (excluding Alaska and Hawaii).  Gift basket orders will ship within 48 business hours via FedEx and the U.S. Postal Service.  Transit time is 1-5 days, Monday - Saturday.  

Wine Shipping
Due to state restrictions, we cannot ship gift baskets containing wine to the following states: AL, AK, DE, KY, MS, ND, OK, SD & UT. We cannot ship wine outside of the United States.

All gift baskets containing wine require a signature of an adult over the age of 21 for delivery. Please keep this in mind when choosing where the gift basket will be delivered and calculating the delivery date. Our shipping carriers will make three attempts to deliver the gift before they return it to us.

Senapa Cards will not be responsible for gift baskets where an adult is not available to sign. We advise that you let the recipient know a gift is on its way.

No refund will be issued as a result of your gift basket containing wine being returned to us due to an adult over 21 not being available to sign for the delivery. However, if the gift basket is returned we will be happy to reship it to another location for only the cost of shipping and handling.

Substitutions
Should a gift basket component become unavailable, a similar item of equal or greater value will be substituted.

Chocolate in Warm Weather
During warm weather months (typically May-September), the chocolates contained in gift baskets may be substituted to avoid damage due to melting.

Hospital Delivery
If you are shipping to a hospital, please be aware that often gifts are shipped to the receiving department and then need to be taken by hospital staff to the patient. We are not responsible for gift baskets becoming lost or misplaced once it is delivered to the hospital, failure of the hospital staff to deliver the gift to the patient's room or arriving after a patient has been released.

If you are unsure of how long your intended recipient will be in the hospital, please have the gift shipped to a recipient who can take the gift to the hospital or ship it to their home.

Change of Address or Address Corrections
Please provide us with an accurate and complete shipping address for your recipient. This information needs to include:

Name, Company Name (if applicable), Street Number and Street Name, Floor, Suite, or Apartment Number (if applicable), City, State, Zip Code and Telephone Number.

*We encourage you to verify the address with your recipient before you place your order as we are not responsible for gift baskets not delivered due to an incorrect or incomplete address provided.  

CHARGES: There is a $15.00 address correction fee per gift basket to reroute a gift after it has left our facility. This includes changing the street number, adding an apartment or suite and correcting a postal code. The $15.00 fee is also charged if your gift recipient has moved, you have provided an improper address or any package is refused or rerouted by the recipient.